Complaints Procedure

GIFFEN COUCH & ARCHER Client Complaint Procedure “What to do if you have a complaint”

  1. Please write to us about your complaint.

1.1. Address your letter to: Mr A M Taylor

  Bridge House

  Bridge Street

  Leighton Buzzard

                                 Bedfordshire

                                                         LU7 1EB

1.2. Name of the Solicitor working for you.

1.3. What was the nature of the work the Solicitor was doing for you.

1.4. What is your complaint about.

  1. Following receipt of your complaint: What we will do:-

2.1. You will receive an acknowledgment of your complaint within three days of us having received it.

2.2. Mr Taylor will have a meeting with the solicitor who has been acting for you to discuss your concerns.

2.3. You will receive a letter of findings within 21 days from the date of receipt of your letter of complaint.

2.4. If you are unhappy with the findings you may ask for a meeting with Mr A M Taylor to discuss the same.

  1. If you consider the outcome of this firm’s response to your complaint is unsatisfactory, then you may also take your complaint to the Legal Ombudsman for further investigation.

To contact the Legal Ombudsman; write to

Legal Complaints Service, PO Box 6806 Wolverhampton WV1 9WJ

Telephone: 0300 555 0333

Email: enquiries@legalombedsman.org.uk

Website address: www.legalombudsman.org.uk

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